We have warned you about phishing before! And guess what? We are going to do it again!
Today we are focusing on voice phishing. We all get those annoying calls and wish they wouldn’t come. Most people won’t answer numbers they don’t know. The problem is, these scammers are getting more and more clever.
There are many cases of voice phishing calls that we would have fallen for. Be aware of who you are giving any information to!
Dan is a very tech savvy guy and considers himself aware of what is happening. Dan got a call from a phone number he thought looked familiar but he didn’t pick up the phone. They called again and he realized it was the same number that was on the back of his debit card, but still didn’t answer. By the fourth call, he figured something must be urgent and picked up the phone.
A soft-spoken man answered the phone and introduced himself as an employee at Dan’s credit union. He was calling to let him know that there was suspected fraud happening on his card and two transactions had been made in Florida. Dan lived in Arizona and hadn’t been to Florida in years. The man on the other end of the line let Dan know they would be freezing his card and sending him a new one.
So far this is all pretty normal. Many people have received this call before and it has been true. If the call had ended there you probably wouldn’t think anything of it and would be waiting for your new card to arrive.
The caller proceeded to read him his entire address to confirm the card would be going to the right place. He was then asked to verify his high school mascot. This was odd and Dan was slightly suspicious but he complied. Next, he was asked to verify the CVV code on the back of the card. Again, this felt weird but when he had paid for stuff over the phone before they had asked for it and he had given it to them then.
Then he asked Dan for his current pin number so it could be applied to the new card. This made him stop and think. The man repeated the question and Dan gave his pin number.
After hanging up he felt that the situation was real. Everything lined up, the person on the other end knew too much information for it to be a scam. When he told his wife about the phone call she called the bank immediately. In the two hours before he told her $4,300 had been charged to his card and $500 withdrawn from an ATM. They canceled the card right away and reported the fraud.
This is something that you may have fallen for before reading this story. Never give information to someone who called you. You can hang up and call them back, but by actually dialing the number on your card, not the redial button.
Stay safe out there in cyberspace!